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Superior Products and Ultimate Support !
Our obsession with perfection is obvious and our customer support is even better!
DC
Engineering is Customer Progressive! , thus as a
company we have the highest amount of satisfied
customers
per products shipped in the firearms industry and work extremely hard to
keep it that way!
How we accomplish this task:
All DC Engineering products are the ultimate in quality and workmanship!
All DC Engineering and are Unconditionally Guaranteed for Life!
All DC Engineering
products are pre fitted, pre inspected, and pre tested by our gunsmith
staff.
Then certified by at
least one company engineer just prior to shipping to assure our customers
a perfect fit and flawless
function!
If you are one of our thousands
of satisfied Customers - you already know how important your business is
to us
and we thank you for your
continuing patronage and support!
If you are new to DC Engineering
- We promise to do everything humanly possible to support you and
fulfill your needs!
We welcome you as a new member
of our Customer Progressive organization and Thank You for
becoming
a vital component of our
team!
Our Retail Customer Return Policy is as follows:
1. In all instances the customer
must return the original receipt or a copy of the original receipt with
all merchandise that is returned.
Items
may be returned within a 30 day period of time providing they are still
in the original unopened box or original unopened
container,
and are in new and unused condition.
2. Customer also agrees to
pay the "Minimum Shipping and Handling Cost for Processing this Order"
which is stated on the invoice
that
is shipped with the merchandise. In other words, If merchadise
is returned to the company for any reason, the Customer is
responsible
to reimburse us for the companies original shipping and handling cost listed
on the invoice even if the shipping cost
was promotionally
listed as "free" or was not originally charge to the customer.
3. Customer is responsible
for shipping and handling back to us and must return all merchandise via
a postal or common carrier
insured
for the total value of the merchandise!
Please call us before shipping merchandise back for special instructions
-
this will save you considerable time and of money and the possible
total loss of the merchandise shipped back to us.
Our Retail Exchange Policy is as follows:
1. Items returned for exchange
will be processed without any charge to customer including no shipping
charges back to customer
within
the United States.
Our Retail Upgrading Policy is as follows:
1. Upgrading is also possible
on many items and is offered for a nominal fee with discounting well below
list price.
(Please
call us before shipping merchandise back.)
Our Retail Repair Policy is as follows:
Unconditional Lifetime
Warranty on all parts and labor on defective merchandise or merchandise
that needs repair.
(Company reserves the right
to replace product with newer merchandise if repair is not possible or
needs to be updated.)
Customer should in all instances
call before shipping back any merchandise to advise us a return is coming
as this allows us to properly
track the return thus, matching
the customer and product and the service - when it hits our door
(loading dock) with our records.