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Superior Products and Ultimate Support !
Our obsession with perfection is obvious and our customer support is second to none.
DC
Engineering is Customer Progressive! , thus as a
company we have the highest amount of satisfied
customers
per products shipped in the firearms industry and work extremely hard to
keep it that way!
How we accomplish this task:
All DC Engineering products are the ultimate in quality and workmanship.
All DC Engineering products are Unconditionally Guaranteed for Life.
All DC Engineering
products are pre fitted, pre inspected, and pre tested by our gunsmith
staff.
Then certified by at
least one company engineer just prior to shipping to assure our customers
a perfect fit and flawless
function.
If you are one of our thousands
of satisfied Customers - you already know how important your business is
to us
and we thank you for your
continuing patronage and support!
If you are new to DC Engineering
- We promise to do everything humanly possible to support you and
fulfill your needs!
We welcome you as a new member
of our Customer Progressive organization and Thank You for
becoming
a vital component of our
team!
Our Retail Customer Return Policy is as follows:
Our Retail Customer Return Policy is as follows:
1.
In all instances customers may return any merchandise within 90 days of
purchase.
(90 days after receipt of product ordered by internet or by phone)
2.
Customer also agrees to return product to the address which is printed
on the receipt accompanying the
product.
3.
Customer will be reimbursed for shipping back to our company in all instances
on any items being
returned for repair, replacement, exchange, or in the event it is
determined by the customer that the
product is not needed. On request we will send a prepaid shipping
container to you for return of
merchandise purchased.
4.
Customer has 90 days to return items for a full refund and / or replacement
of any of our products that
are covered by the Lifetime Warranty. We take care of all the shipping
charges involved.
(All our products come with a Lifetime Warranty.)
5.
Products can be returned at any time for repair, replacement, or exchanged
for upgrading at
anytime to the original buyer. (Please keep your original receipt
shipped with the product -
otherwise please call.)
Our Retail Exchange Policy is as follows:
1. Items returned for exchange
will be processed without any charge to customer including no shipping
charges back to customer
within
the United States.
Our Retail Upgrading Policy is as follows:
1. Upgrading is also available on many items and is offered for a nominal fee with discounting well below list price.
Our
Retail Repair Policy is as follows:
Unconditional Lifetime
Warranty on all parts and labor on defective merchandise or merchandise
that needs repair.
(Company reserves the right
to replace product with newer merchandise if repair is not possible or
needs to be updated.)